9th March 2020

Outage

21:53 - Issue detected preventing gateway services reaching application pool, resulting in all services being inaccessible.

22:08 - Services restores. A fix was applied to parts of our infrastructure several hours ago. The effect of a bug in the update, undetected in testing, accumulated to the point it crippled the network functionality.

Pre-fix snapshot restoration process has completed and fixed the issue.