30th May 2018

Database issue affecting all LiveControl components and LiveWeb Modules

14:38PM - Alarms triggered on error reporting and monitoring systems, alerting to database connectivity issues. Identified long semaphore wait issue with database platform, database recovery steps actioned. Awaiting database platform startup process.

14:49PM - All services restored. Identified system task to be avoided until this issue is resolved. Ongoing investigation into adaptive hash index related bug and vendor fix.

17:58PM - Database platform vendor patch applied which addresses the issue experienced today and yesterday.